Shipping policy

Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping at [The Kivra] ("we," "us," "our"). This Shipping Policy explains how we process and ship orders. Please read it carefully before placing an order. By purchasing from us, you agree to the terms below.

1. Order Processing Time

  • Orders are typically processed within [e.g., 1–3 business days] of being placed.
  • Processing time refers to the time it takes for us to forward your order to our supplier(s) and for them to prepare it for dispatch — this is separate from shipping/transit time.
  • Orders are not processed on weekends or public holidays.
  • During high-demand periods (e.g., sales, holidays), processing may take slightly longer. We'll notify you of any significant delays.

2. Shipping Origins

As a drop shipping business, we work with third-party suppliers and fulfillment partners located in [e.g., China, USA, various international locations]. This means:

  • Products may ship directly from our supplier's warehouse, which may be located overseas.
  • If your order contains items from multiple suppliers, it may arrive in separate packages, at different times, even though you placed a single order.
  • You will not be charged extra shipping fees for split shipments.

3. Estimated Delivery Times

Region Estimated Shipping Time
[e.g., United States] [e.g., 7–15 business days]
[e.g., Canada] [e.g., 10–20 business days]
[e.g., United Kingdom / EU] [e.g., 10–20 business days]
[e.g., Australia] [e.g., 10–20 business days]
[Rest of World] [e.g., 15–30 business days]
  • These are estimates only, starting from the date of dispatch (not order date), and are not guaranteed.
  • Delivery times can be affected by customs processing, local carrier delays, weather, or high shipping volumes beyond our control.
  • Delivery estimates do not include our order processing time (see Section 1).

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location, order size/weight, and shipping method selected.
  • [Insert if applicable: We offer free shipping on orders over $[amount].]
  • Any customs duties, taxes, or import fees are not included in the shipping cost and are the customer's responsibility (see Section 6).

5. Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number (where available).
  • Some suppliers may take [e.g., 2–5 business days] after dispatch for tracking information to update in the carrier's system.
  • If your tracking number appears inactive shortly after receiving it, please allow a few days before contacting us, as this is often just a delay in the courier's system update.
  • Track your order here: [Insert tracking page link, if applicable]

6. Customs, Duties, and Taxes (International Orders)

  • International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country.
  • These charges are not included in your order total and are the responsibility of the customer.
  • We have no control over these fees, as customs policies vary by country. Please check with your local customs office for more details before ordering.
  • Occasionally, customs delays may extend delivery times beyond our stated estimates.

7. Incorrect Shipping Addresses

  • Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
  • If you notice an error immediately after placing your order, contact us at [support email] as soon as possible — we'll do our best to update it before the order is processed, but we cannot guarantee changes once an order has been forwarded to our supplier.
  • Orders returned to the supplier due to an incorrect or incomplete address may incur reshipping fees.

8. Lost, Delayed, or Missing Packages

  • If your order hasn't arrived within the estimated delivery window, please contact us at [support email] with your order number, and we'll investigate with our shipping partner/supplier.
  • If a package is confirmed lost in transit, we will arrange a replacement or refund at our discretion, once confirmed with the carrier/supplier.
  • We are not liable for packages confirmed as delivered by the carrier's tracking system but reported not received — in such cases, we recommend checking with neighbors, building management, or your local courier office, and filing a report with the carrier.

9. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within [e.g., 48 hours] of delivery with your order number and photos of the damaged item/packaging.
  • We will arrange a replacement, refund, or store credit depending on the situation and supplier policy.

10. Failed Delivery Attempts / Unclaimed Packages

  • If a package is returned to the supplier due to an unclaimed delivery, refused shipment, or repeated failed delivery attempts, the customer may be responsible for reshipping costs.
  • Refunds for unclaimed/returned packages will be issued minus original shipping costs, where applicable.

11. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

Questions about your shipment? Reach out to us:

[The Kivra]  📍 [United Kingdom]

Disclaimer: This template is provided for general informational purposes and does not constitute legal advice. Shipping regulations and consumer protection laws vary by country/state — we recommend having this policy reviewed by a qualified professional before publishing it on your website.